Polityka zwrotu kosztów

Key aspects of your return rights
  • Timeframe: You have 14 calendar days from the date of delivery to withdraw from the contract and return the goods.
  • Reason: You are not required to give a reason for the return.
  • Procedure:
    • Notify the seller of your decision to return the item via an unequivocal statement (e.g., an email or a form).
    • Return the product to the seller within 14 days of sending the withdrawal notification.
  • Condition of the item: The item should be in a condition that allows for checking its nature, use, and functionality, but should not show signs of use beyond that. It should ideally be returned with all tags and original packaging, though some sellers may not require the original packaging itself.
  • Seller's obligations:
    • The seller must refund you the full price and the costs of the cheapest standard delivery method you chose.
    • The refund must be processed within 14 days of receiving your withdrawal statement.
  • Exceptions: There are exceptions to this rule, such as for products with a short shelf life or personalized goods, which are listed in the seller's terms and conditions 
How to return an item
  1. Contact the seller: Inform the online store that you wish to return the item. You can often find a withdrawal form on their website.
  2. Package the item: Pack the item securely, preferably in its original packaging, and include all original tags.
  3. Send the item back: Send the product back to the address provided by the seller within 14 days of your notification. You will likely be responsible for the shipping costs unless the store provides a free return label.
  4. Wait for your refund: The seller is obliged to return your payment within 14 days of receiving your withdrawal statement.